Terms & Conditions
The following Terms and Conditions apply to any orders that are placed with Actifwear Ltd.
Terms of payment and Pricing
Actifwear requires pre-payment for goods ordered (unless the customer has an approved credit account). Payment can be made via:
- Credit/Debit card - Quotes and/or Orders will be emailed to you, where you will be able to login to your account, approve and then make a secure card payment online. This is done via our secure checkout, operated by STRIPE.
- Cheque (payable to Actifwear Ltd)
- Bank Transfer (we'll e-mail you details, please be sure to use the order/invoice number to identify your payment)
Customers with an approved credit account have 30 days to pay from the date the invoice is issued, unless otherwise stated on the invoice or agreed by Actifwear in writing. All quotations are valid for 30 days, within the year quoted, although Actifwear reserves the right to change prices after quotation, subject to variation of market factors and wholesale garment/material prices.
"From Price" Indication on Website
This price indicates the cost of the garment to the customer, plain (without any print/embroidery decoration). In order to receive a full quote, customers can click 'personalise' and add logos where necessary, and once the quote request is submitted they will receive a quote by reply within 1-2 days. The Plain cost of the products shown will be discounted on bulk orders of 100+.
Once we receive payment from the customer we will not accept any cancellations of order.
For customers with an approved credit account once an order has been officially placed cancellations will not be accepted.
Returns & Refunds
Refunds will not be accepted in any case where the product is defective through a fault of the buyer. As the products we are supplying are customised, we cannot accept any returns on printed or embroidered clothing unless it is a fault on behalf of Actifwear.
Although we try to ensure garments are of the highest quality, there are occasionally cases in which we have a variation in colour shades between garments of the same brand. We will not accept any claim as a result of this. Actifwear does not accept responsibility for garments not fitting customers correctly, if there is any doubt about sizing or fit, samples can be obtained.
Samples of garments will be charged at the rate shown on the website. We will also charge delivery. The cost of samples (excluding delivery) will be refunded on their return to our address in the same condition they are sent. It's at our discretion to refuse a refund if we deem the products to be in a poor condition/ unsaleable.
Origination of Design Charges
We do not return any embroidery files to the buyer, unless they have specifically paid a fee for the origination of the design and have requested a copy to be returned to them. Printing origination costs are solely for the purpose of setting up screens and printing film, and these will be kept for a period of time at our discretion.
Actifwear will e-mail through visuals of scanned embroidered logos and/or print layout for approval prior to production. Once approved, production will proceed and changes cannot be made after this point.
It is the responsibility of the persons ordering that any images provided to us for print / embroidery must have the permission from the owner of the copyright / design.
Bespoke Print/ Embroidery.
In the case that print / embroidery colours have not been specified on an order, we will print / embroider colours that Actifwear Ltd regard to be correct for the garment colour. We accept no liability for refunds or replacements where print/ embroidery colours have not been specified.
Colours of garments on our website (On screen colour representation).
Although we try to ensure the colour of garments on our website are 100% accurate they can sometimes look different to the true colour. The colours on screen are a representation only and we can offer shade cards and colour swatches in order to select the exact colour if required.
Actifwear will not accept any returns on the basis that the colour of the garment does not match exactly to the colour on screen.
Embroidering/ Printing onto customers own garments.
We accept no responsibility for causing the fault of customers garments through embroidery/ printing machine malfunction. Supplying your own garments is completely at your own risk and no refunds or replacements will be accepted under any circumstances.
Orders with Personalisation (i.e Individual Names, Nicknames, numbers etc…) must be double checked and then e-mailed to Actifwear using the ‘Personalisation Form’ (or own spreadsheet Equivalent). This is so that orders can be sorted more effectively, and also reduce the occurrence of mistakes or spelling errors. Any errors on the spreadsheet sent by the customer cannot be refunded or rectified after Printing/Embroidery.
Some of our products have branding (i.e name of manufacturer on the zips of Hoodies, buckles of Caps, or labels inside the garments). We do not accept returns on the basis that they are unsaleable as a product in this instance. It is your responsibility to see samples prior to placing an order.
It is the responsibility of the customer to ensure that they have requested a sizing spec sheet or physical samples of products prior to purchase. We sell multiple brands, all with different sizing specifications. We will not accept returns on items that do not fit, unless the measurments of the products vary drastically from the manufacturers' sizing specifications/tolerance.
Any shortages on delivery must be notified to Actifwear by writing within 3 days of receiving the order. Damaged or opened boxes must be notified to Actifwear and must either be refused or checked on delivery. Any delivery dates that are given when quoting are an approximation and should only be used as a guideline. When providing a delivery address, please ensure that there will be someone at the address to sign for the goods between 08.30am – 18.00. Specific delivery times cannot be requested (except ‘Before 10am’ or ‘Before Noon’, which are subject to a surcharge), although if you supply a valid e-mail address (or Mobile number) at time of ordering, you will receive notification of an hours’ window when the goods will be delivered. We will not accept returns on goods that have been delivered but then left unopened for a specific event days or weeks later.