The following Terms and Conditions apply to any orders that are placed with Actifwear Ltd.

Actifwear requires pre-payment for goods ordered (unless the customer has an approved credit account) which can be made via

• Cheque (payable to Actifwear Ltd),
• Bank Transfer (we'll e-mail you details) 
• Credit/Debit card (please ring and leave card details with our accounts dept)

Customers with an approved credit account have 30 days to pay from the date the invoice is issued, unless otherwise stated on the invoice or agreed by Actifwear in writing. All quotations are valid for 30 days, within the year quoted, although Actifwear reserves the right to change prices after quotation, subject to variation of market factors and wholesale garment/material prices.

This from price indicates the cost of the garment, either printed (single colour) or embroidered with a simple Left Chest size logo (subject to us seeing an image of this). The From Price excludes VAT and is based on an order of 100+

Refunds will not be accepted in any case where the product is defective through a fault of the buyer. As the products we are supplying are customised, we cannot accept any returns on printed or embroidered clothing unless it is a fault on behalf of Actifwear.

Although we try to ensure garments are of the highest quality, there are occasionally cases in which we have a variation in colour shades between garments of the same brand. We will not accept any claim as a result of this. Actifwear does not accept responsibility for garments not fitting customers correctly, if there is any doubt about sizing or fit, samples can be obtained.

All samples that are sent out to the buyer must be returned within 10 days of the date dispatched. Unreturned samples will be charged at cost rate, including Delivery.

We do not return any embroidery files to the buyer, unless they have specifically paid a fee for the origination of the design and have requested a copy to be returned to them. Printing origination costs are solely for the purpose of setting up screens and printing film, and these will be kept for a period of time at our discretion.

Actifwear will e-mail through visuals of scanned embroidered logos and/or print layout for approval prior to production. Once approved, production will proceed and changes cannot be made after this point.

Orders with Personalisation (i.e Individual Names, Nicknames, numbers etc…) must be double checked and then e-mailed to Actifwear using the ‘Personalisation Form’. This is so that orders can be sorted more effectively, and also reduce the occurrence of mistakes or spelling errors. Any errors on the spreadsheet sent by the customer cannot be refunded or rectified after Printing/Embroidery.

Any shortages on delivery must be notified to Actifwear by writing within 3 days of receiving the order. Damaged or opened boxes must be notified to Actifwear and must either be refused or checked on delivery. Any delivery dates that are given when quoting are an approximation and should only be used as a guideline. When providing a delivery address, please ensure that there will be someone at the address to sign for the goods between 9am – 6pm. Specific delivery times cannot be requested (except ‘Before 10am’ or ‘Before Noon’, which are subject to a surcharge), although if you supply a valid e-mail address (or Mobile number) at time of ordering, you will receive notification of an hours’ window when the goods will be delivered.